You can request deletion for your account or associated personal data in Buffalo Cab Rider, Buffalo Cab Driver, Buffalo Cab Fleet Admin, Buffalo Cab Fleet Driver, Buffalo Cab Admin, or the partner website. Pending driver applicants may also request deletion.
Passenger app
- Open Buffalo Cab Rider → Account and sign in.
- Resolve or cancel active trips and checkout holds.
- Choose Delete account, complete email verification, and confirm deletion.
Driver, fleet, and staff apps
Choose Request account or data deletion on the sign-in screen or your profile/account screen. Driver apps also show the link on the location setup screen before permission is granted. The link opens this page; use the support email below to request deletion. Pending applicants can use the same process even if their application was never approved.
Request help without the app
Email admin@buffalocab.com from the email associated with your account. State that you want to delete your account or identify the data you want removed. Include the app name and account type; for a fleet account also include the fleet name. Support may verify your identity and review outstanding trips or payments. Never send passwords, verification codes, or payment-card numbers.
What changes
The passenger in-app flow removes profile identity fields and preferences, revokes sessions, and replaces booking-management links for the account. Ride, payment, support, and operational records may be retained for reconciliation, disputes, safety, fraud prevention, and applicable obligations. Contact support about deletion of specific retained records. You may request deletion of your account and associated personal data, rather than account deactivation alone. Ride, fleet settlement, financial and moderation records are not automatically erased by the account flow. Public review removal hides the review and retains its audit; ask support about any review data. Contact support for details about retained records and the reasons for retention. The time needed to complete a request depends on identity verification and any required review of outstanding trips, payments, or retained records.
See the Privacy Policy for more information. Email requests require a support response; submitting an email does not instantly delete an account.